job description
Join Concentrix, a global leader in customer experience solutions, as a Mandarin-Speaking Customer Service Representative in the vibrant heart of Badung, Bali. This is your opportunity to leverage your language skills in a dynamic, multicultural environment while enjoying competitive compensation, professional growth, and exclusive perks like daily complimentary meals.
As part of our team, you’ll serve as the bridge between our international clients and Mandarin-speaking customers, delivering exceptional service that builds trust and loyalty. Whether you’re resolving inquiries, processing requests, or providing product support, your role will be pivotal in shaping positive customer experiences.
Badung’s strategic location offers a perfect blend of work-life balance, with proximity to Bali’s stunning beaches, cultural hubs, and modern amenities. If you’re a fluent Mandarin speaker with a passion for service excellence, we’d love to hear from you!
Responsibility
- Handle inbound and outbound customer interactions via phone, email, and chat in Mandarin.
- Provide accurate, timely, and empathetic solutions to customer inquiries, complaints, and requests.
- Document all customer interactions in CRM systems with meticulous attention to detail.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on product knowledge, policies, and industry trends to deliver informed support.
- Identify opportunities to improve customer experience and suggest process enhancements.
- Maintain professionalism and composure in high-pressure situations.
Qualifications
- Fluency in Mandarin (written and spoken) is mandatory; proficiency in English is a plus.
- Minimum 1 year of experience in customer service, call centers, or related fields (fresh graduates with strong language skills are encouraged to apply).
- Excellent communication, listening, and problem-solving skills.
- Ability to work in rotating shifts (including weekends/holidays) to support global clients.
- Tech-savvy with basic computer skills (e.g., CRM software, Microsoft Office).
- Strong team player with a customer-centric mindset.
- High school diploma or equivalent; higher education is a plus.
- Prior experience in international customer support is advantageous.