job description
Join TONY TING FOOD CONCEPTS, Inc as a Team Assistant in the vibrant heart of Bali! This is your opportunity to be part of a dynamic team delivering exceptional customer experiences in a fast-paced retail and hospitality environment. As the first point of contact for guests, you’ll play a pivotal role in shaping their journey with warmth, professionalism, and attention to detail.
Based in Canggu, you’ll collaborate with a passionate team to ensure seamless operations, from greeting customers with a smile to resolving inquiries with expertise. Whether you’re guiding guests through our menu, addressing concerns, or maintaining a welcoming atmosphere, your contributions will directly impact customer satisfaction and brand reputation.
We’re looking for a proactive, service-oriented professional who thrives in a team setting and is eager to grow in the hospitality industry. If you’re ready to take the next step in your career with a company that values excellence and innovation, apply today!
Responsibility
- Deliver exceptional customer service by greeting guests warmly, answering menu-related questions, and providing personalized recommendations.
- Resolve customer complaints or concerns professionally and efficiently, ensuring a positive resolution.
- Assist in daily operational tasks, including order processing, inventory checks, and maintaining a clean, organized workspace.
- Collaborate with team members to streamline workflows and enhance the overall guest experience.
- Monitor and restock front-of-house supplies (e.g., menus, condiments, promotional materials) to ensure availability.
- Handle cashier duties and POS transactions accurately, including processing payments and issuing receipts.
- Support marketing initiatives by promoting special offers and loyalty programs to customers.
- Maintain a high standard of cleanliness and presentation in all customer-facing areas.
Qualifications
- Minimum 1 year of experience in customer service, retail, or hospitality roles.
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Strong problem-solving abilities with a customer-centric approach.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Basic cash handling and POS system knowledge.
- High school diploma or equivalent; vocational training in hospitality is advantageous.
- Team player with a positive attitude and willingness to learn.
- Flexibility to work weekends, holidays, and shifts as required.