job description
Join Swak BPO Corp. in Bali as a Support Services Engineer!
Swak BPO Corp., a fast-growing Business Process Outsourcing (BPO) leader, is expanding its operations to the vibrant island of Bali. We offer a supportive, team-driven workplace with competitive compensation, great perks, and strong career growth opportunities in the dynamic field of Information & Communication Technology (ICT).
As a Support Services Engineer, you will play a pivotal role in ensuring seamless technical operations, troubleshooting IT infrastructure, and delivering exceptional support to our clients. This is your chance to work in a collaborative environment while enjoying the unique work-life balance that Bali offers.
If you are passionate about technology, problem-solving, and contributing to a growing company, we want to hear from you!
Responsibility
- Provide technical support and troubleshooting for IT systems, hardware, and software.
- Monitor and maintain network infrastructure to ensure optimal performance and uptime.
- Install, configure, and upgrade IT equipment and applications as needed.
- Respond to user support requests via ticketing systems, email, or phone in a timely manner.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Document technical processes, solutions, and best practices for future reference.
- Conduct regular system backups and ensure data integrity and security.
- Stay updated with the latest IT trends and technologies to recommend improvements.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of experience in IT support, system administration, or a similar role.
- Strong knowledge of Windows/Linux operating systems and networking protocols.
- Experience with troubleshooting hardware, software, and network issues.
- Familiarity with ticketing systems (e.g., Zendesk, Jira) and remote support tools.
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team in a fast-paced environment.
- Certifications in ITIL, CompTIA A+, or Microsoft/Cisco are a plus.