job description
Join HR Primo Management Services as an IT Support Specialist in beautiful Bali! We are seeking a skilled and proactive professional to maintain, troubleshoot, and optimize our IT infrastructure, ensuring seamless operations for our team and clients.
In this role, you will play a critical part in managing hardware, software, networks, and cybersecurity measures. Your expertise will help drive efficiency, minimize downtime, and enhance system performance across the organization. If you are passionate about technology and thrive in a dynamic environment, this is the perfect opportunity for you.
Bali offers a unique work-life balance with its vibrant culture, stunning landscapes, and growing tech community. Whether you're a local professional or an expat looking for a rewarding career in paradise, this position provides the chance to grow while enjoying an exceptional quality of life.
Responsibility
- Provide technical support to end-users, resolving hardware, software, and network-related issues efficiently.
- Install, configure, and maintain workstations, servers, and peripheral devices to ensure optimal performance.
- Monitor and manage network infrastructure, including routers, switches, and firewalls, to ensure connectivity and security.
- Implement and enforce cybersecurity best practices, including antivirus updates, patch management, and access controls.
- Troubleshoot and resolve system errors, crashes, and performance bottlenecks in a timely manner.
- Assist in the deployment and upgrade of IT systems, applications, and cloud-based solutions.
- Document IT processes, configurations, and incident reports for future reference and compliance.
- Collaborate with cross-functional teams to assess IT needs and recommend scalable technology solutions.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (2+ years) in IT support, system administration, or network management.
- Strong knowledge of Windows/Linux operating systems, Active Directory, and virtualization.
- Familiarity with networking protocols (TCP/IP, DNS, DHCP) and troubleshooting tools.
- Experience with cybersecurity principles, including firewall configuration and malware protection.
- Excellent problem-solving and communication skills to assist non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Ability to work independently and as part of a team in a fast-paced, multicultural environment.