job description
Join Adecco in the vibrant heart of Bali as a Store Supervisor / Store Coach in the luxury fashion and beauty sector. This is a unique opportunity to lead, mentor, and inspire a high-performing retail team while delivering exceptional customer experiences in one of the world’s most dynamic markets.
As a Store Coach, you will play a pivotal role in shaping the success of our premium retail outlets by providing hands-on training in product knowledge, advanced sales techniques, luxury customer service, beauty consultation, and professional makeup application. Your expertise will elevate team performance, drive sales growth, and ensure every customer leaves with a memorable, personalized experience.
Based in Bali’s most exclusive locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a fast-paced, international environment where passion for fashion and beauty meets world-class retail standards. Whether you’re coaching new hires or refining the skills of seasoned associates, your leadership will be key to maintaining our reputation for excellence.
If you thrive in a collaborative, results-driven culture and have a flair for training and team development, we want to hear from you. This role offers a competitive salary, commission, and performance bonuses, along with the chance to grow your career in the luxury retail industry.
Responsibility
- Provide on-the-job coaching to retail staff on product knowledge, sales techniques, and customer engagement strategies.
- Train team members in luxury beauty consultation and professional makeup application to enhance client satisfaction.
- Monitor and evaluate team performance, providing constructive feedback and development plans to improve results.
- Ensure brand standards are consistently met in visual merchandising, customer service, and store operations.
- Collaborate with store management to identify training needs and design tailored programs for skill enhancement.
- Lead by example by demonstrating expert-level sales and service skills in high-traffic retail environments.
- Assist in inventory management and product knowledge updates to keep the team informed on new launches and trends.
- Foster a positive, motivating work culture that aligns with the brand’s values and drives team cohesion.
Qualifications
- Minimum 3 years of experience in retail, preferably in fashion, beauty, or luxury goods, with at least 1 year in a supervisory or coaching role.
- Proven track record in sales training, team leadership, and performance improvement.
- Strong knowledge of beauty products, skincare, and makeup application techniques.
- Excellent communication and interpersonal skills with the ability to inspire and mentor diverse teams.
- Fluency in English (additional languages, such as Indonesian or Mandarin, are a plus).
- Passion for customer service excellence and a keen eye for detail in luxury retail standards.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Certification in beauty consultation or makeup artistry is highly advantageous.