job description
Join Dufrindo International as a Store Supervisor and lead our retail operations in Bali’s most vibrant locations, including Canggu, Ubud, and Denpasar. In this dynamic role, you will oversee daily store activities, drive sales performance, and ensure exceptional customer experiences. This is a fantastic opportunity for a motivated leader to grow within a reputable company in the retail and consumer goods industry.
As a Store Supervisor, you will play a key role in maintaining operational excellence, coaching team members, and implementing strategies to enhance customer satisfaction. If you have a passion for retail, strong leadership skills, and a results-driven mindset, we want you on our team!
Responsibility
- Oversee daily store operations, including opening/closing procedures, inventory management, and visual merchandising.
- Lead, train, and motivate a team of retail associates to deliver outstanding customer service.
- Monitor sales performance and implement strategies to meet or exceed targets.
- Ensure compliance with company policies, safety regulations, and operational standards.
- Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
- Conduct regular staff meetings, performance reviews, and training sessions.
- Collaborate with the management team to execute promotional campaigns and sales initiatives.
- Maintain accurate records of sales, inventory, and employee performance.
Qualifications
- Minimum 2 years of experience in a retail supervisory or managerial role.
- Proven ability to lead and develop a high-performing retail team.
- Strong communication, problem-solving, and organizational skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Familiarity with retail POS systems and inventory management tools.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English and Bahasa Indonesia is preferred.
- High school diploma or equivalent; additional education in business or retail management is a plus.