job description
Are you a dynamic retail leader with a passion for bringing joy to families? International Toy World, Inc. is seeking a high-energy and results-driven Store Manager to oversee our branch at SM Masinag. In this pivotal role, you will be the heartbeat of our store operations, driving sales excellence, managing a talented team, and ensuring that every customer experience reflects the magic of our brand.
We are looking for a hands-on leader who thrives in a fast-paced retail environment. You will be responsible for upholding our operational standards, optimizing store profitability, and fostering a workplace culture defined by enthusiasm and professional growth. If you have a proven track record in retail management and a keen eye for merchandising, we want to hear from you.
Responsibility
- Lead and motivate store staff to achieve and exceed daily, weekly, and monthly sales targets.
- Oversee daily store operations, including opening/closing procedures, inventory management, and cash handling.
- Implement visual merchandising guidelines to ensure the store remains engaging and aligned with brand standards.
- Provide exceptional customer service and resolve complex customer inquiries or complaints effectively.
- Manage staff scheduling, performance monitoring, and ongoing coaching to foster team development.
- Monitor stock levels, coordinate with suppliers for replenishment, and execute periodic inventory audits.
- Ensure compliance with company policies, safety protocols, and labor regulations within the SM Masinag branch.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
- Minimum of 2-3 years of experience in a supervisory or management role within the retail industry.
- Strong leadership skills with the ability to influence and inspire diverse teams.
- Proficiency in POS systems, inventory management software, and Microsoft Office Suite.
- Excellent communication skills in both English and Filipino.
- Strong problem-solving abilities and a proactive, customer-centric mindset.
- Flexible to work on weekends, holidays, and rotating shifts as required by retail operations.