job description
Are you an experienced automotive professional with a passion for business growth, dealer development, and customer experience? PROTON is seeking a dynamic State Manager, Body & Paint (After Sales) to lead our operations in Bali. This is a unique opportunity to drive excellence in after-sales services, ensuring customer satisfaction and operational efficiency across our network.
In this role, you will oversee body and paint operations, manage dealer relationships, and implement strategies to enhance service quality. Your leadership will be pivotal in maintaining PROTON's reputation for excellence in the automotive industry.
Join us and be part of a team that values innovation, professionalism, and customer-centric solutions. If you are ready to take your career to the next level, apply now!
Responsibility
- Oversee and manage body and paint operations across assigned dealerships.
- Develop and implement strategies to improve after-sales service quality and efficiency.
- Build and maintain strong relationships with dealers and service centers.
- Monitor and ensure compliance with PROTON's standards and procedures.
- Analyze performance metrics and implement corrective actions as needed.
- Train and mentor service teams to enhance their skills and productivity.
- Collaborate with cross-functional teams to drive business growth and customer satisfaction.
- Stay updated with industry trends and best practices in automotive after-sales services.
Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related field.
- Minimum of 5 years of experience in automotive after-sales services, with a focus on body and paint operations.
- Proven track record in dealer development and customer experience management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with a focus on continuous improvement.
- Familiarity with automotive industry standards and regulations.
- Willingness to travel and work in a dynamic environment.