job description
Join Angkasa Tour & Travel as a Staff Ticketing (Group Booking) and become a key player in delivering exceptional travel experiences for our clients. In this dynamic role, you will manage group reservations, negotiate with airlines, and ensure seamless travel arrangements for our valued customers. Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will have the opportunity to work in a fast-paced environment while contributing to the growth of one of Indonesia's leading travel agencies.
Your responsibilities will include coordinating group bookings, explaining terms and conditions to clients, and ensuring all travel needs are met with precision and care. If you are passionate about travel, customer service, and have a knack for negotiation, this is the perfect role for you!
Responsibility
- Manage and coordinate group reservations and bookings efficiently.
- Explain terms and conditions of group travel to clients clearly and professionally.
- Negotiate with airlines and other service providers to secure the best rates and services.
- Ensure all customer travel needs are met, including special requests and accommodations.
- Maintain accurate records of bookings, payments, and customer interactions.
- Provide exceptional customer service to ensure client satisfaction and repeat business.
- Collaborate with internal teams to streamline booking processes and improve service delivery.
- Stay updated on industry trends, airline policies, and travel regulations.
Qualifications
- Minimum of 1-2 years of experience in ticketing, travel agency operations, or a related field.
- Strong negotiation and communication skills.
- Proficiency in using booking and reservation systems.
- Excellent customer service skills with a focus on client satisfaction.
- Ability to work under pressure and manage multiple tasks efficiently.
- Knowledge of airline policies, travel regulations, and industry best practices.
- Fluency in English and Bahasa Indonesia is required.
- High school diploma or equivalent; additional qualifications in tourism or hospitality are a plus.