job description
Join Tanur Mutmainnah Tour as a Staff Ticketing in beautiful Bali and become a key player in delivering exceptional travel experiences. In this role, you will manage flight reservations, handle customer inquiries, and maintain strong relationships with suppliers. Your attention to detail and customer service skills will ensure smooth operations and satisfied clients.
As part of our dynamic team, you will work in a fast-paced environment, ensuring accurate ticketing processes, resolving customer concerns, and contributing to the growth of our tourism business. If you are passionate about travel and customer service, this is the perfect opportunity for you.
Responsibility
- Manage flight reservations, including bookings, rescheduling, cancellations, and refunds.
- Provide accurate and timely information on flight schedules, prices, and availability.
- Maintain strong relationships with airlines, travel agencies, and other suppliers.
- Ensure customer data privacy and confidentiality in all transactions.
- Resolve customer inquiries and complaints professionally and efficiently.
- Monitor and update ticketing systems to ensure accuracy and compliance.
- Collaborate with the sales and operations teams to enhance customer satisfaction.
- Stay updated on industry trends and best practices in ticketing and travel services.
Qualifications
- Minimum of 1 year of experience in ticketing, travel, or customer service roles.
- Strong communication and interpersonal skills.
- Proficiency in using ticketing software and reservation systems.
- Ability to multitask and work under pressure in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Fluency in English and Bahasa Indonesia.
- Customer-focused mindset with a passion for the travel industry.
- Willingness to work flexible hours, including weekends and holidays.