job description
Join R1 RCM, a leading provider of revenue cycle management solutions in the healthcare industry, as a Spanish-English Bilingual Customer Service Representative in the vibrant heart of Bali. This is a unique opportunity to leverage your language skills while contributing to a mission-driven organization that enhances financial performance for healthcare providers worldwide.
In this role, you will serve as the primary point of contact for Spanish-speaking clients, ensuring seamless communication and resolution of inquiries related to medical billing, insurance claims, and patient accounts. Your fluency in both Spanish and English will be instrumental in bridging cultural and linguistic gaps, delivering exceptional service, and maintaining strong client relationships.
Based in Canggu, Badung, you’ll enjoy a dynamic work environment that blends professional growth with Bali’s renowned work-life balance. Whether you're assisting clients, collaborating with cross-functional teams, or resolving complex issues, your contributions will directly impact the efficiency and success of healthcare operations.
Responsibility
- Provide bilingual (Spanish/English) customer support via phone, email, and chat to healthcare clients and patients.
- Respond to inquiries regarding medical billing, insurance claims, payment plans, and account balances with accuracy and professionalism.
- Investigate and resolve discrepancies or issues in patient accounts, ensuring timely and compliant solutions.
- Collaborate with internal teams (e.g., billing, collections, IT) to escalate and resolve complex cases efficiently.
- Maintain detailed records of all customer interactions, transactions, and resolutions in CRM systems.
- Educate clients on billing processes, insurance policies, and payment options in a clear and empathetic manner.
- Meet and exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
- Stay updated on healthcare regulations, compliance standards, and company policies to ensure adherence.
Qualifications
- Fluency in Spanish and English (written and verbal) is mandatory; ability to communicate complex information clearly in both languages.
- Minimum 2 years of experience in customer service, preferably in healthcare, medical billing, or insurance sectors.
- Strong problem-solving and analytical skills with a focus on detail-oriented solutions.
- Proficiency in CRM software, Microsoft Office Suite, and data entry tools.
- Excellent interpersonal and communication skills, with a customer-centric approach.
- Ability to work independently and in a team in a fast-paced, deadline-driven environment.
- Familiarity with HIPAA regulations and healthcare compliance is a plus.
- Bachelor’s degree in Business, Healthcare Administration, or related fields is preferred but not required.