job description
Join First Source Solutions Limited as a Spanish Bilingual Quality Analyst in the vibrant heart of Bali! This is your opportunity to leverage your fluency in Spanish and English while ensuring exceptional service quality in the financial services sector. You'll play a pivotal role in maintaining operational excellence for credit card operations, working in a dynamic, multicultural environment.
Based in Canggu, you'll enjoy a perfect work-life balance with Bali's stunning beaches and thriving expat community. This role offers competitive compensation, professional growth, and the chance to make a real impact in a global organization.
If you're a detail-oriented professional with a passion for customer service and financial operations, we want to hear from you!
Responsibility
- Conduct quality assessments of customer service interactions in both Spanish and English
- Analyze credit card operations processes to identify areas for improvement
- Develop and implement quality assurance protocols for financial services
- Collaborate with cross-functional teams to enhance customer experience
- Prepare detailed reports on quality metrics and performance trends
- Provide feedback and coaching to customer service representatives
- Ensure compliance with financial regulations and company policies
- Participate in continuous improvement initiatives for service delivery
Qualifications
- Fluency in both Spanish and English (written and verbal)
- Bachelor's degree in Business, Finance, or related field
- Minimum 2 years of experience in quality assurance or customer service
- Strong understanding of financial services and credit card operations
- Excellent analytical and problem-solving skills
- Proficiency in Microsoft Office and quality assurance tools
- Ability to work independently and in a team environment
- Strong attention to detail and organizational skills