job description
Join the prestigious Hilton team and become the welcoming face of our luxurious spa! As a Spa Receptionist, you will play a pivotal role in creating a serene and inviting atmosphere for our guests. Your warm smile, exceptional organizational skills, and passion for hospitality will ensure every visitor feels pampered from the moment they arrive.
At Hilton, we believe in delivering unforgettable experiences. You’ll be at the heart of our spa operations, managing appointments, greeting guests, and coordinating with our talented therapists to provide seamless service. If you thrive in a dynamic environment and love making a difference in people’s lives, this is the perfect opportunity for you!
Located in the breathtaking destinations of Bali, this role offers a unique blend of professional growth and a vibrant lifestyle. Embrace the chance to work in one of the world’s most sought-after travel destinations while building a rewarding career with a global leader in hospitality.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression.
- Manage spa appointments efficiently, including scheduling, confirmations, and cancellations.
- Provide detailed information about spa services, treatments, and packages to guests.
- Coordinate with spa therapists and staff to ensure smooth operations and guest satisfaction.
- Handle payments, process transactions, and maintain accurate records of services rendered.
- Uphold the highest standards of cleanliness and organization in the reception area.
- Address guest inquiries and concerns promptly, offering solutions with a customer-centric approach.
- Assist in promoting spa memberships, packages, and special offers to enhance guest engagement.
Qualifications
- Previous experience in a customer service or receptionist role, preferably in a spa, hotel, or luxury service industry.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong organizational abilities and attention to detail.
- Proficiency in using booking software and basic computer applications.
- A friendly, approachable demeanor with a genuine passion for hospitality.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work shifts, including weekends and holidays, as required.
- High school diploma or equivalent; additional certification in hospitality or customer service is advantageous.