job description
Join Essential Body Spa & Beauty Lounge, a premier wellness destination in the heart of Bali, as we seek a passionate and customer-focused Spa Front Desk Receptionist to elevate our guest experience. This role is perfect for individuals who thrive in a serene, luxury environment and take pride in delivering exceptional service.
As the first point of contact for our clients, you will play a pivotal role in creating a warm, welcoming atmosphere that reflects the tranquility and sophistication of our spa. Your organizational skills, attention to detail, and ability to anticipate guest needs will ensure seamless operations and unforgettable experiences.
Located in vibrant Kuta, Bali, our lounge offers a unique blend of traditional Balinese hospitality and modern wellness practices. Whether you're greeting international travelers or local patrons, your role will contribute to the holistic journey of relaxation and rejuvenation we provide.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out process.
- Manage appointment scheduling, confirmations, and follow-ups using spa management software.
- Handle phone, email, and in-person inquiries, providing accurate information about services, pricing, and promotions.
- Process payments, issue receipts, and maintain accurate financial records for all transactions.
- Coordinate with therapists and staff to ensure smooth service delivery and client satisfaction.
- Maintain a clean, organized, and visually appealing reception area, including retail displays and promotional materials.
- Address guest concerns or complaints with empathy and professionalism, escalating issues as needed.
- Upsell spa packages, memberships, and retail products to enhance the guest experience and drive revenue.
Qualifications
- Proven experience (1+ years) in a front desk, receptionist, or customer service role, preferably in a spa, salon, or hospitality setting.
- Excellent communication skills in English (additional languages, especially Indonesian or Balinese, are a plus).
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in using computers, POS systems, and spa management software (training provided if needed).
- A friendly, approachable personality with a genuine passion for customer service and wellness.
- Ability to work flexible hours, including weekends and evenings, to accommodate spa operating hours.
- Knowledge of spa treatments, products, and wellness trends is highly desirable.
- High school diploma or equivalent; additional certifications in hospitality or business are a bonus.