job description
Join Jollibee Foods Corporation, a global leader in quick-service restaurants, and take your hospitality career to new heights in the vibrant heart of Bali! As an Assistant Restaurant Manager, youâll lead a dynamic team, drive operational excellence, and deliver the warm, joyful service that Jollibee is famous for. This is your chance to grow with a brand that values innovation, teamwork, and customer satisfaction while enjoying competitive benefits and a supportive work environment.
Baliâs thriving tourism and food scene make it the perfect place to advance your career. Whether youâre based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, youâll play a key role in shaping the guest experience at one of our high-performing locations. From managing daily operations to mentoring staff and ensuring top-notch service, youâll be at the forefront of creating memorable moments for our customers.
At Jollibee, we believe in nurturing talent and providing opportunities for growth. As part of our team, youâll receive ongoing training, performance incentives, and the chance to develop leadership skills that will set you up for long-term success. If youâre passionate about hospitality, thrive in a fast-paced environment, and want to be part of a company that celebrates diversity and excellence, weâd love to hear from you!
Responsibility
- Oversee daily restaurant operations, ensuring smooth service and adherence to Jollibeeâs standards of quality and efficiency.
- Lead, train, and motivate a team of staff to deliver exceptional customer service and maintain a positive work environment.
- Monitor inventory levels, order supplies, and manage stock to minimize waste and control costs.
- Ensure compliance with food safety, hygiene, and sanitation regulations to uphold the highest standards of cleanliness.
- Handle customer inquiries, feedback, and complaints professionally, resolving issues to ensure guest satisfaction.
- Analyze sales performance, implement strategies to drive revenue, and meet or exceed targets.
- Collaborate with the Restaurant Manager to develop and execute marketing initiatives and promotions to attract and retain customers.
- Prepare reports on operational metrics, staff performance, and financial results for management review.
Qualifications
- Minimum of 2 years of experience in restaurant management or a supervisory role in the hospitality industry.
- Proven leadership skills with the ability to inspire and manage a diverse team.
- Strong communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Knowledge of food safety regulations and best practices in restaurant operations.
- Ability to work in a fast-paced environment, multitask, and prioritize effectively.
- Problem-solving mindset with a focus on delivering solutions and improving processes.
- Flexibility to work evenings, weekends, and holidays as required by the business.
- Passion for customer service and a commitment to upholding Jollibeeâs brand values.