job description
Join Digital Pylot Sdn Bhd as a Spa Front Desk Receptionist in the heart of Baliās most serene locationsāCanggu, Ubud, or Denpasar. This role is perfect for hospitality professionals who thrive in a guest-centered environment, delivering warm, professional service that elevates the luxury wellness experience.
As the first point of contact for our esteemed guests, youāll play a pivotal role in creating a seamless, relaxing journey from arrival to departure. Your ability to manage bookings efficiently, anticipate guest needs, and maintain a calm, welcoming demeanor will ensure every visitor leaves feeling rejuvenated and valued.
We offer a competitive salary, a supportive team culture, and the opportunity to work in some of Baliās most exclusive spa and wellness destinations. If youāre passionate about hospitality and eager to contribute to a premium guest experience, weād love to hear from you.
Responsibility
- Greet guests warmly and professionally, ensuring a memorable first impression of the spa.
- Manage appointment bookings, confirmations, and cancellations with accuracy and efficiency.
- Provide detailed information about spa services, treatments, and packages to guests.
- Handle payments, invoicing, and receipts using POS systems and ensure financial records are accurate.
- Coordinate with therapists and staff to ensure smooth scheduling and optimal guest flow.
- Maintain a clean, organized, and inviting reception area at all times.
- Address guest inquiries, concerns, or complaints with empathy and professionalism.
- Upsell additional services or retail products to enhance guest satisfaction and revenue.
Qualifications
- Minimum 1-2 years of experience in front desk, reception, or customer service roles, preferably in spas, hotels, or luxury hospitality.
- Excellent English communication skills (written and verbal); knowledge of Indonesian is a plus.
- Strong organizational and multitasking abilities to handle high-volume bookings.
- Proficiency in POS systems, Microsoft Office, and basic administrative tools.
- A guest-first mindset with a passion for delivering exceptional service.
- Impeccable grooming and professional appearance in line with luxury standards.
- Ability to work flexible hours, including weekends and holidays.
- Diploma or certificate in Hospitality, Tourism, or related fields is advantageous.