job description
Join ManpowerGroup as a Source-to-Pay (S2P) Helpdesk Associate and play a pivotal role in supporting global procurement and accounts payable operations. Based in the vibrant hub of Bali, Indonesia, you’ll collaborate with international teams to resolve supplier inquiries, streamline processes, and ensure seamless transactions in a dynamic hybrid work environment.
This is your opportunity to grow your career in finance and procurement while contributing to a Fortune 500 company’s global success. Ideal for detail-oriented professionals with a passion for problem-solving and customer service, this role offers exposure to cutting-edge S2P systems and cross-functional collaboration.
Why apply? Enjoy a competitive salary, flexible work arrangements, and the chance to develop expertise in end-to-end procurement lifecycle management—all while working in one of Southeast Asia’s most sought-after locations.
Responsibility
- Provide first-level support to internal stakeholders and suppliers regarding Source-to-Pay (S2P) processes, including purchase orders, invoices, and payments.
- Investigate and resolve supplier inquiries related to payment status, discrepancies, and compliance documentation in a timely manner.
- Maintain accurate records of helpdesk tickets, interactions, and resolutions using CRM or ERP systems (e.g., SAP, Oracle).
- Collaborate with procurement, finance, and IT teams to escalate complex issues and implement process improvements.
- Monitor and track S2P workflows to ensure adherence to SLAs and company policies.
- Assist in data validation and reconciliation for supplier master data and transactional records.
- Generate reports on helpdesk performance metrics, trends, and recurring supplier issues.
- Stay updated on global procurement best practices and internal policy changes to provide accurate guidance.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- Minimum 1-2 years of experience in accounts payable, procurement, or a helpdesk support role (fresh graduates with relevant internships are encouraged to apply).
- Proficiency in Microsoft Office Suite (especially Excel) and familiarity with ERP systems (e.g., SAP, Coupa).
- Strong analytical and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills in English (additional languages are a plus).
- Ability to work independently and collaboratively in a fast-paced, hybrid environment.
- Customer-service oriented with a proactive approach to issue resolution.
- Knowledge of Source-to-Pay (S2P) processes is advantageous but not required.