job description
Join SAP as a Solution Customer Success Manager (SCSM) for SAP Business Data Cloud (BDC) and drive transformative customer adoption in the dynamic Data & AI landscape. Based in Bali, Indonesia, you’ll play a pivotal role in ensuring customers maximize the value of SAP’s cutting-edge cloud solutions, fostering long-term relationships and business growth.
As part of SAP’s global team, you’ll collaborate with cross-functional stakeholders to deliver data-driven insights, optimize customer workflows, and accelerate digital transformation. This is a unique opportunity to shape the future of enterprise data management while enjoying Bali’s vibrant work-life balance.
Ideal for strategic thinkers with a passion for customer success, this role offers exposure to industry-leading technologies, professional development, and the chance to impact Fortune 500 clients across APAC.
Responsibility
- Develop and execute customer success plans tailored to SAP Business Data Cloud (BDC) adoption, ensuring alignment with business objectives.
- Proactively monitor customer health metrics (e.g., usage, engagement, satisfaction) and intervene to mitigate risks or churn.
- Collaborate with sales, pre-sales, and support teams to drive seamless onboarding, training, and upsell opportunities.
- Conduct quarterly business reviews (QBRs) to showcase ROI, address pain points, and recommend best practices.
- Serve as the trusted advisor for customers, translating technical capabilities into actionable business outcomes.
- Identify and document customer success stories and case studies to support marketing and sales efforts.
- Stay abreast of SAP BDC updates and industry trends to provide proactive guidance on new features and integrations.
- Advocate for customer needs internally, influencing product roadmaps and service improvements.
Qualifications
- 5+ years of experience in Customer Success, Account Management, or Consulting, preferably in SaaS/Cloud solutions.
- Proven track record of driving customer adoption, retention, and expansion in enterprise environments.
- Deep understanding of data management, analytics, or AI/ML solutions (SAP experience is a plus).
- Excellent communication and presentation skills, with the ability to engage C-level stakeholders.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Experience with CRM tools (e.g., Salesforce, SAP C4C) and customer health scoring methodologies.
- Bachelor’s degree in Business, Computer Science, or related fields; MBA or advanced certifications are advantageous.
- Ability to thrive in a fast-paced, remote/hybrid work environment with minimal supervision.