job description
Join JLL, a global leader in real estate and property management, as a Soft Services Manager in the vibrant heart of Bali. This is a unique opportunity to oversee and elevate soft services operations across premium facilities in one of the world’s most dynamic destinations.
In this role, you will lead a dedicated team to ensure seamless delivery of cleaning, security, landscaping, and other essential services that enhance tenant satisfaction and operational excellence. Your strategic approach to vendor management and service optimization will directly impact the quality of our clients’ experiences in Bali’s most prestigious properties.
If you are a results-driven professional with a passion for service excellence and team leadership, we invite you to bring your expertise to JLL and contribute to shaping the future of facility management in Indonesia.
Responsibility
- Oversee and coordinate all soft services operations, including cleaning, security, pest control, waste management, and landscaping, across assigned facilities.
- Develop and implement service level agreements (SLAs) with vendors to ensure high-quality, cost-effective service delivery.
- Lead, mentor, and manage a team of soft services staff, fostering a culture of accountability, efficiency, and continuous improvement.
- Monitor and evaluate vendor performance, conducting regular audits and providing actionable feedback to maintain service standards.
- Collaborate with property managers and clients to align soft services with operational goals and tenant expectations.
- Prepare and manage budgets for soft services, ensuring optimal resource allocation and cost control.
- Implement innovative solutions to enhance service quality, sustainability, and tenant satisfaction.
- Ensure compliance with local regulations, health and safety standards, and company policies.
Qualifications
- Bachelor’s degree in Facility Management, Business Administration, or a related field. A master’s degree is a plus.
- Minimum of 5 years of experience in soft services management, preferably within the real estate, hospitality, or property management industry.
- Proven track record of managing vendor relationships and negotiating contracts to drive service excellence.
- Strong leadership and team management skills, with the ability to inspire and develop high-performing teams.
- Excellent communication and stakeholder management skills, with fluency in English (additional Indonesian language skills are advantageous).
- Proficiency in budgeting, financial analysis, and performance metrics to ensure operational efficiency.
- Knowledge of health, safety, and environmental regulations relevant to facility management.
- Familiarity with property management software and tools for service tracking and reporting.