job description
Join City Facilities Management as a Soft Services Administrator and play a pivotal role in ensuring seamless operations within our dynamic facilities management team. Based in the vibrant heart of Bali, this position offers a unique opportunity to contribute to world-class service standards while enjoying the island’s unparalleled work-life balance.
As a Soft Services Administrator, you will be the backbone of our department, overseeing the maintenance and enhancement of Standard Operating Procedures (SOPs), coordinating administrative tasks, and supporting the Soft Services Team in delivering exceptional service. Your organizational skills and attention to detail will drive efficiency, compliance, and continuous improvement across all soft services functions, including cleaning, security, landscaping, and waste management.
This role is ideal for a proactive professional with a passion for facilities management, administrative excellence, and process optimization. If you thrive in a collaborative environment and are eager to make a tangible impact, we invite you to apply and grow with us in one of Southeast Asia’s most exciting destinations.
Responsibility
- Develop, update, and maintain Standard Operating Procedures (SOPs) for the Soft Services Department to ensure consistency and compliance.
- Coordinate and oversee administrative tasks, including documentation, reporting, and record-keeping for all soft services activities.
- Liaise with internal teams (e.g., cleaning, security, landscaping) to ensure seamless service delivery and adherence to contractual obligations.
- Monitor and evaluate the performance of soft services vendors, providing feedback and recommendations for improvement.
- Assist in budget preparation and tracking for soft services, ensuring cost-effective and efficient resource allocation.
- Conduct regular audits and inspections to verify service quality and compliance with company and industry standards.
- Facilitate training and onboarding for new staff and vendors on SOPs, safety protocols, and best practices.
- Prepare and present reports on soft services performance, highlighting key metrics, challenges, and actionable insights.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Facilities Management, or a related field.
- Minimum 2-3 years of experience in administrative roles, preferably within facilities management or soft services.
- Proven ability to develop and maintain SOPs, policies, and documentation with meticulous attention to detail.
- Strong organizational and project coordination skills, with the ability to manage multiple tasks under tight deadlines.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams and external vendors.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with facilities management software is a plus.
- Knowledge of health, safety, and environmental (HSE) standards in facilities management.
- Fluency in English; additional proficiency in Bahasa Indonesia is advantageous.