job description
Join PT NPLUS TECHNOLOGY INDONESIA as a Social Media & Customer Service Specialist for a dynamic 6-month project in beautiful Bali! This is your chance to work with a leading digital agency while enjoying the vibrant culture of Canggu. You'll manage social media platforms, engage with customers, and contribute to exciting digital campaigns.
We're looking for a creative, detail-oriented professional who thrives in fast-paced environments. This full-time contract position offers competitive compensation, flexible work arrangements, and the opportunity to grow your skills in digital marketing and customer relations.
As part of our team, you'll collaborate with talented professionals in a supportive work environment. Bali's inspiring setting provides the perfect backdrop for innovation and productivity. Don't miss this opportunity to advance your career while experiencing island life!
Responsibility
- Manage and grow social media presence across multiple platforms (Instagram, Facebook, LinkedIn, etc.)
- Create engaging content including posts, stories, and reels aligned with brand voice
- Monitor and respond to customer inquiries across all digital channels
- Develop and implement social media strategies to increase engagement and followers
- Track and analyze social media performance metrics
- Collaborate with design and marketing teams to create compelling campaigns
- Maintain customer service excellence with prompt, professional responses
- Stay updated with digital marketing trends and platform algorithm changes
Qualifications
- Bachelor's degree in Marketing, Communications, or related field
- 1-2 years experience in social media management or customer service
- Excellent written and verbal communication skills in English
- Proficiency with social media platforms and scheduling tools
- Basic graphic design skills (Canva, Photoshop) preferred
- Strong organizational and time management abilities
- Customer-focused mindset with problem-solving skills
- Ability to work independently and as part of a team