job description
Join Viventis Search Asia as a Social Media Coordinator and Retail Services Team Member in beautiful Bali! This unique full-time role blends utility billing operations (Retail Services) with brand visibility strategies (Growth Team), offering a dynamic work environment where you can make an immediate impact.
As part of our team, you’ll play a key role in enhancing customer engagement through social media while ensuring seamless retail service operations. This position is perfect for a detail-oriented, creative professional who thrives in a fast-paced setting and wants to contribute to both operational efficiency and brand growth.
With the flexibility to start ASAP, this is an exciting opportunity to grow your career in Marketing & Communications while enjoying the vibrant culture of Bali.
Responsibility
- Develop and execute social media strategies to boost brand awareness and engagement across platforms (Facebook, Instagram, LinkedIn, etc.).
- Create, schedule, and publish high-quality content, including graphics, videos, and copy, aligned with brand guidelines.
- Monitor social media performance using analytics tools and adjust strategies to optimize reach and conversions.
- Collaborate with the Retail Services team to manage utility billing operations, ensuring accuracy and timely processing.
- Respond to customer inquiries and feedback on social media and retail service channels in a professional and timely manner.
- Assist in coordinating retail service workflows, including data entry, reporting, and client communications.
- Identify trends and opportunities in both social media and retail services to drive continuous improvement.
- Support cross-functional teams in marketing campaigns, promotions, and customer retention initiatives.
Qualifications
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
- Proven experience (1-2 years) in social media management or digital marketing, with a portfolio of successful campaigns.
- Strong written and verbal communication skills in English, with a knack for creating engaging content.
- Familiarity with social media platforms, scheduling tools (e.g., Hootsuite, Buffer), and analytics (e.g., Google Analytics, Meta Insights).
- Basic knowledge of utility billing processes or retail operations is a plus, but training will be provided.
- Excellent organizational and multitasking abilities to balance social media and retail service responsibilities.
- Creative thinker with problem-solving skills and a customer-centric approach.
- Ability to work independently and collaboratively in a remote or hybrid setting.