job description
Join Exclusive Factory Mobile Sdn. Bhd. as a Smartphone Advisor in beautiful Bali! We are seeking a passionate and customer-focused individual to deliver exceptional service and guide customers in selecting the perfect smartphone to meet their needs. As a key member of our retail team, you will play a vital role in enhancing customer satisfaction and driving sales through expert product knowledge and a friendly, professional approach.
This is an exciting opportunity to work in a dynamic environment, interact with diverse customers, and grow your career in the fast-paced world of mobile technology. If you thrive in a customer-facing role and have a knack for technology, we want to hear from you!
Responsibility
- Provide outstanding customer service by greeting and assisting customers in a friendly and professional manner.
- Offer expert advice on smartphone features, specifications, and benefits to help customers make informed purchasing decisions.
- Demonstrate product functionality and highlight key selling points to enhance customer engagement.
- Process sales transactions accurately and efficiently using point-of-sale systems.
- Maintain up-to-date knowledge of product inventory, promotions, and industry trends.
- Handle customer inquiries, complaints, and returns with empathy and professionalism.
- Collaborate with the team to achieve sales targets and contribute to a positive work environment.
- Ensure the sales floor is well-organized, clean, and visually appealing to attract customers.
Qualifications
- High school diploma or equivalent; additional education in sales or technology is a plus.
- Proven experience in retail sales, customer service, or a related field.
- Strong communication and interpersonal skills to build rapport with customers.
- Passion for technology and a good understanding of smartphone features and trends.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Friendly, approachable, and customer-oriented attitude.
- Basic computer skills and familiarity with POS systems.
- Willingness to work flexible hours, including weekends and holidays.