job description
Are you a detail-oriented professional with a passion for organization and customer engagement? Tools Savvy Marketing Corporation is seeking a dynamic Shop Secretary (Office & Marketing Support Specialist) to join our growing team in the vibrant heart of Bali! This is an exciting opportunity to blend administrative excellence with marketing creativity in a fast-paced, customer-focused environment.
As the backbone of our shop operations, you’ll play a pivotal role in ensuring seamless day-to-day functions while contributing to our marketing efforts. From managing inquiries and coordinating deliveries to engaging with customers on social media, this role offers variety and the chance to make a real impact. If you thrive in a collaborative setting, enjoy multitasking, and have a knack for problem-solving, we’d love to hear from you!
Bali’s tropical charm and thriving business scene make it the perfect place to grow your career. Whether you’re based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role offers flexibility and the opportunity to work with a forward-thinking team. Join us and be part of a company that values innovation, efficiency, and customer satisfaction!
Why Tools Savvy Marketing Corporation?
- Competitive salary and performance-based incentives
- Opportunities for professional growth and skill development
- Collaborative and supportive work environment
- Exposure to diverse tasks in administration and marketing
- Work in one of the world’s most beautiful and dynamic locations
Responsibility
- Manage and respond to customer inquiries via phone, email, and in-person interactions with professionalism and efficiency.
- Coordinate sales processes, including order processing, invoicing, and follow-ups to ensure smooth transactions.
- Organize and maintain physical and digital filing systems for documents, records, and customer data.
- Assist in delivery coordination, including scheduling, tracking, and confirming shipments with customers and logistics partners.
- Support social media marketing efforts by creating engaging content, scheduling posts, and monitoring engagement metrics.
- Prepare reports, presentations, and correspondence for internal and external stakeholders.
- Collaborate with the marketing team to brainstorm and implement promotional campaigns and events.
- Ensure the shop’s administrative operations comply with company policies and local regulations.
Qualifications
- Proven experience in an administrative, secretarial, or customer support role (1-2 years preferred).
- Strong organizational skills with the ability to prioritize tasks and manage time effectively.
- Excellent written and verbal communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Basic knowledge of social media platforms (Facebook, Instagram, LinkedIn) and content creation tools.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
- Ability to work independently and as part of a team in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving.
- High school diploma or equivalent; additional certifications in administration or marketing are a bonus.