job description
Join TONY TING FOOD CONCEPTS, Inc as a Shift Manager and lead a dynamic team in delivering exceptional dining experiences. Based in beautiful Bali, you'll oversee daily restaurant operations, ensure customer satisfaction, and drive business growth. This role is perfect for passionate leaders who thrive in fast-paced environments and are committed to excellence in hospitality.
As a Shift Manager, you'll play a key role in maintaining operational standards, training staff, and creating a welcoming atmosphere for guests. If you're a motivated professional with a flair for customer service and team leadership, we'd love to hear from you!
Responsibility
- Lead and supervise restaurant staff during assigned shifts to ensure smooth operations.
- Monitor and maintain high standards of customer service and guest satisfaction.
- Oversee inventory management, including stock levels and supply orders.
- Train and mentor team members to uphold company policies and service standards.
- Handle customer inquiries, complaints, and feedback professionally and efficiently.
- Ensure compliance with health, safety, and hygiene regulations.
- Assist in scheduling, payroll, and performance evaluations for staff.
- Collaborate with management to implement promotional activities and sales strategies.
Qualifications
- Proven experience in a supervisory or managerial role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of restaurant operations, including POS systems and inventory management.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Customer-focused mindset with a passion for delivering exceptional service.
- Problem-solving skills and the ability to handle high-pressure situations.
- Basic computer literacy and familiarity with office software.