job description
Join iOPEX Technologies as a ServiceNow Specialist (L1/L2) and become part of our innovative Pioneer Team! We are seeking a motivated professional to help drive our ServiceNow initiatives, ensuring seamless IT service management and operational excellence. This is a fantastic opportunity to grow your career in a dynamic, global environment while enjoying the vibrant culture of Bali.
At iOPEX, we believe in fostering a #iOPEXhappy@work culture, where collaboration, innovation, and work-life balance are at the heart of everything we do. If you are passionate about IT service management and eager to make an impact, we want you on our team!
Responsibility
- Provide L1/L2 support for ServiceNow platform, including incident management, request fulfillment, and problem resolution.
- Configure, customize, and maintain ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
- Collaborate with cross-functional teams to gather requirements and implement ServiceNow solutions.
- Monitor system performance, troubleshoot issues, and ensure high availability of the ServiceNow platform.
- Develop and maintain documentation, including user guides, process workflows, and technical specifications.
- Assist in the design and implementation of automation workflows to improve efficiency.
- Participate in continuous improvement initiatives to enhance ServiceNow capabilities.
- Provide training and support to end-users to ensure effective adoption of the platform.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in ServiceNow administration or support.
- ServiceNow Certified System Administrator (CSA) or equivalent certification is a plus.
- Strong understanding of ITIL processes and best practices.
- Experience with scripting (JavaScript, AngularJS) and ServiceNow API integrations.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.