job description
Join VIATechnik Inc. as a Sales Operations Analyst (Salesforce) and play a pivotal role in driving data integrity and operational excellence for our high-performing sales team. In this dynamic position, you will be the backbone of our Salesforce ecosystem, ensuring seamless data flows, accurate reporting, and actionable insights that empower our sales professionals to make smarter, faster decisions.
Based in the vibrant and inspiring locations of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll enjoy a flexible work environment while contributing to a global team. Your expertise in Salesforce administration, data analysis, and process optimization will directly impact revenue growth and customer satisfaction.
If you’re a detail-oriented problem-solver with a passion for turning data into strategy, this is your opportunity to thrive in a fast-paced, innovative company.
Responsibility
- Own and maintain data quality within Salesforce, ensuring accuracy, consistency, and completeness of all sales-related records.
- Develop and optimize Salesforce workflows, reports, and dashboards to provide real-time insights for the sales team.
- Collaborate with cross-functional teams to streamline sales processes and improve operational efficiency.
- Monitor and troubleshoot Salesforce integrations with other business systems (e.g., CRM, ERP, marketing automation).
- Conduct data analysis to identify trends, bottlenecks, and opportunities for process improvements.
- Train and support end-users on Salesforce best practices and new feature rollouts.
- Automate manual processes using Salesforce Flows, Process Builder, or Apex where applicable.
- Generate and present performance metrics to leadership to inform strategic decisions.
Qualifications
- Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field.
- Minimum 2+ years of experience as a Sales Operations Analyst, Salesforce Administrator, or similar role.
- Hands-on experience with Salesforce configuration, customization, and administration (Sales Cloud preferred).
- Proficiency in Excel/Google Sheets (advanced functions, pivot tables, VLOOKUP) and data visualization tools (e.g., Tableau, Power BI).
- Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights.
- Excellent communication and collaboration skills to work with global teams.
- Salesforce certifications (e.g., Administrator, Advanced Administrator) are a plus.
- Experience with SQL, SOQL, or other query languages is highly desirable.