job description
Join Eastvantage as a Service Delivery Support Coordinator and play a pivotal role in ensuring seamless service delivery for our global clients. Based in the vibrant and dynamic locations of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll collaborate with cross-functional teams to optimize processes, resolve client inquiries, and maintain high service standards.
This is an immediate-start opportunity for a detail-oriented professional who thrives in fast-paced environments. Your expertise will directly impact client satisfaction and operational efficiency, making you a key contributor to our success in the Information & Communication Technology sector.
Why Bali? Enjoy a perfect work-life balance in one of the world’s most sought-after destinations, combining professional growth with a tropical lifestyle.
Responsibility
- Coordinate and monitor service delivery activities to ensure timely and accurate fulfillment of client requests.
- Act as the primary point of contact for client inquiries, providing professional and efficient support.
- Collaborate with internal teams (IT, operations, and customer service) to resolve escalations and improve service quality.
- Maintain and update service delivery documentation, including SLAs, reports, and client communications.
- Identify process gaps and propose solutions to enhance efficiency and client satisfaction.
- Track performance metrics (e.g., response times, resolution rates) and prepare regular reports for stakeholders.
- Facilitate onboarding and offboarding processes for clients and internal teams.
- Stay updated on industry trends and best practices in service delivery and IT support.
Qualifications
- Bachelor’s degree in Business Administration, IT, Communications, or a related field.
- Minimum 2 years of experience in service delivery, client support, or project coordination, preferably in the ICT sector.
- Excellent English communication skills (written and verbal) with a client-facing approach.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in CRM tools, Microsoft Office Suite, and service management platforms (e.g., Jira, Zendesk).
- Problem-solving mindset with the ability to work under pressure and meet deadlines.
- Experience in a remote or hybrid work environment is a plus.
- Familiarity with ITIL frameworks or service delivery methodologies is advantageous.