job description
Join Winance Consultancy Inc as an IT Support Specialist in the vibrant heart of Bali! This role is perfect for a detail-oriented professional passionate about delivering exceptional IT support and maintaining seamless operations. You will play a key role in executing standard operational procedures (SOPs), managing user requests via our ticketing system, and ensuring robust IT infrastructure to support business continuity.
Based in one of Bali’s most dynamic locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a collaborative environment that values innovation, efficiency, and user satisfaction. Whether troubleshooting technical issues, configuring systems, or providing timely resolutions, your expertise will directly impact our team’s productivity and success.
If you thrive in a fast-paced setting, enjoy problem-solving, and have a knack for IT support, this is your opportunity to grow with a forward-thinking company in a tropical paradise.
Responsibility
- Execute and maintain standard operational procedures (SOPs) for IT support and system management.
- Manage and resolve user requests efficiently through the ticketing system, ensuring timely and accurate responses.
- Provide Level 1 and Level 2 IT support, including troubleshooting hardware, software, and network issues.
- Install, configure, and maintain workstations, peripherals, and IT equipment to ensure optimal performance.
- Monitor system performance and proactively address potential IT issues before they impact operations.
- Assist in user training and onboarding for new IT systems, tools, and security protocols.
- Collaborate with the IT team to implement upgrades, patches, and system enhancements.
- Document all IT incidents, resolutions, and procedural updates for knowledge base maintenance.
Qualifications
- A bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience (1-3 years) in IT support, helpdesk, or system administration.
- Proficiency in troubleshooting hardware, software, and network issues in a Windows/Linux environment.
- Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and ITIL best practices.
- Strong problem-solving and communication skills to assist non-technical users effectively.
- Basic knowledge of networking principles, cybersecurity, and data backup procedures.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to relocate or work on-site in Bali, Indonesia (preferred).