job description
Join Pan Pacific Hotels Group, a globally renowned leader in luxury hospitality, as our Service Team Leader (Chinese Restaurant) in the breathtaking island of Bali. This is an exceptional opportunity to elevate your career in a dynamic, fast-paced environment while delivering world-class service to our discerning guests. As the Service Team Leader, you will play a pivotal role in ensuring seamless operations, exceptional guest experiences, and the smooth functioning of our premium Chinese restaurant outlets across Bali’s most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this leadership position, you will work closely with the Restaurant Manager to oversee daily operations, mentor team members, and uphold the highest standards of service excellence. You will be the driving force behind creating memorable dining experiences, fostering a positive work culture, and ensuring operational efficiency. When the Restaurant Manager is absent, you will step into their role, demonstrating your ability to lead with confidence, professionalism, and a deep understanding of hospitality best practices.
Bali’s vibrant culture, stunning landscapes, and thriving hospitality scene make it an ideal location for professionals seeking growth and adventure. At Pan Pacific Hotels Group, we are committed to nurturing talent, offering competitive compensation, and providing a supportive work environment where you can thrive. If you are passionate about hospitality, possess strong leadership skills, and are eager to make a meaningful impact, we invite you to join our team and be part of our legacy of excellence.
This role is perfect for individuals who thrive in a collaborative environment, are detail-oriented, and have a genuine passion for delivering exceptional guest experiences. As a Service Team Leader, you will not only contribute to the success of our Chinese restaurant but also play a key role in shaping the future of our hospitality operations in Bali.
Responsibility
- Lead and supervise the service team to ensure smooth and efficient daily operations in the Chinese restaurant.
- Assist the Restaurant Manager in planning, organizing, and executing service standards, ensuring consistency and excellence in guest experiences.
- Act as the Restaurant Manager in their absence, making critical decisions to maintain operational flow and guest satisfaction.
- Train, mentor, and motivate team members to deliver high-quality service, fostering a positive and collaborative work environment.
- Monitor and maintain inventory levels, including tableware, linens, and service equipment, to ensure seamless service delivery.
- Handle guest inquiries, feedback, and complaints professionally, ensuring prompt resolution and a positive dining experience.
- Collaborate with the kitchen and front-of-house teams to ensure timely and accurate order delivery, adhering to service protocols.
- Conduct regular team briefings and performance reviews to align goals, address challenges, and drive continuous improvement.
Qualifications
- Minimum of 3-5 years of experience in a supervisory or leadership role within a high-volume Chinese restaurant or luxury hospitality setting.
- Proven track record of delivering exceptional guest service and maintaining high operational standards.
- Strong leadership skills with the ability to motivate, train, and manage a diverse team effectively.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- In-depth knowledge of Chinese cuisine, dining etiquette, and service protocols in a fine-dining environment.
- Ability to work in a fast-paced, high-pressure environment while maintaining composure and professionalism.
- Flexibility to work evenings, weekends, and holidays as required by the role.
- Certification in hospitality management or related fields is an advantage but not mandatory.