job description
Join Vertiv as a Service Support Coordinator I in the heart of Bali, Indonesia, and embark on a career journey filled with limitless growth and learning opportunities. At Vertiv, we empower our team members through continuous development, high-impact projects, and rotational programs designed to accelerate your professional trajectory.
In this dynamic role, you will serve as the backbone of our service operations, ensuring seamless coordination between customers, field technicians, and internal teams. Your organizational prowess and customer-centric approach will drive operational efficiency, enhance service delivery, and contribute to Vertivâs mission of delivering critical infrastructure solutions globally.
Based in one of Baliâs vibrant hubsâwhether itâs the creative energy of Canggu, the cultural richness of Ubud, or the bustling atmosphere of Denpasarâyouâll enjoy a work-life balance like no other, surrounded by inspiration and innovation.
Responsibility
- Coordinate and dispatch service requests to field technicians, ensuring timely and efficient resolution.
- Act as the primary liaison between customers, vendors, and internal teams to facilitate smooth service delivery.
- Maintain accurate records of service activities, including work orders, schedules, and customer interactions in CRM systems.
- Monitor service performance metrics and generate reports to identify areas for improvement.
- Assist in inventory management by tracking spare parts, tools, and equipment required for service operations.
- Resolve customer inquiries and escalate issues as needed to ensure high levels of satisfaction.
- Collaborate with cross-functional teams to streamline processes and enhance operational workflows.
- Stay updated on product knowledge and service protocols to provide informed support.
Qualifications
- Bachelorâs degree in Business Administration, Logistics, or a related field (or equivalent work experience).
- 1-2 years of experience in customer service, coordination, or administrative support roles, preferably in a technical or service-oriented industry.
- Strong organizational and multitasking skills with the ability to prioritize tasks in a fast-paced environment.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Proficiency in Microsoft Office Suite (Excel, Outlook) and familiarity with CRM or service management software.
- Detail-oriented with a problem-solving approach and the ability to work under minimal supervision.
- Fluency in English; additional language skills (e.g., Indonesian) are a plus.
- Willingness to work in a hybrid or on-site setup in Bali, Indonesia.