job description
Join Boedjang Group Indonesia as a Service Supervisor in the vibrant hospitality hub of Bali! This is your opportunity to lead a dynamic team, elevate guest experiences, and drive operational excellence in one of Indonesia’s most sought-after tourist destinations.
In this pivotal role, you will oversee daily operations, ensure seamless service delivery, and foster a culture of hospitality that leaves a lasting impression on every guest. Your leadership will be instrumental in maintaining high standards of customer satisfaction, optimizing sales performance, and developing a motivated, high-performing team.
Bali’s thriving tourism industry offers a unique backdrop for career growth, where your passion for service and operational expertise can truly shine. If you thrive in fast-paced environments and are committed to delivering exceptional guest experiences, we want to hear from you!
Responsibility
- Lead and supervise the front-line team to deliver exceptional guest experiences, ensuring all service standards are met or exceeded.
- Oversee daily operational workflows, including guest check-ins/outs, reservations, and service recovery to maintain smooth and efficient processes.
- Drive sales and revenue growth by identifying upselling opportunities, promoting hospitality packages, and optimizing service offerings.
- Train, mentor, and develop team members to enhance their skills, productivity, and career progression within the hospitality sector.
- Monitor and evaluate customer feedback, implementing improvements to boost satisfaction and loyalty.
- Manage administrative and cashier duties, including billing, reporting, and inventory control to ensure accuracy and compliance.
- Collaborate with cross-functional teams (e.g., housekeeping, F&B) to coordinate seamless service delivery across all guest touchpoints.
- Resolve escalated guest complaints or issues professionally and promptly, turning challenges into positive experiences.
Qualifications
- A minimum of 2-3 years of experience in a supervisory role within hospitality, tourism, or customer service.
- Proven track record in team leadership, training, and performance management.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in POS systems, reservation software, and basic administrative tools.
- Ability to work flexible hours, including weekends and holidays, in a high-energy environment.
- Knowledge of local tourism trends and cultural sensitivity to cater to diverse guest needs.
- Diploma or Bachelor’s degree in Hospitality Management, Business, or a related field is a plus.