job description
Join Schindler Lifts, a global leader in urban mobility solutions, as a Service Sales Executive/Engineer in the vibrant heart of Bali. This is a unique opportunity to drive revenue growth by maintaining and expanding our portfolio of maintenance contracts for cutting-edge elevator and escalator systems. You will play a pivotal role in delivering exceptional service solutions to high-profile clients across commercial, residential, and hospitality sectors in Bali’s most dynamic regions, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta.
As part of our mission to move the world forward, you will collaborate with cross-functional teams to ensure client satisfaction, identify upsell opportunities, and contribute to Schindler’s reputation for reliability and innovation. This role combines technical expertise with strategic sales acumen, making it ideal for professionals who thrive in a fast-paced, customer-centric environment.
Bali’s booming infrastructure and tourism sectors present an exciting landscape for growth. Whether you’re engaging with property developers, hotel chains, or facility managers, your work will directly impact the safety, efficiency, and modern appeal of Indonesia’s most iconic destinations.
Responsibility
- Contract Management: Monitor, maintain, and renew maintenance contracts for elevator and escalator systems, ensuring compliance with Schindler’s service standards.
- Client Engagement: Build and nurture long-term relationships with key stakeholders, including property owners, facility managers, and contractors.
- Sales Growth: Identify and pursue upsell and cross-sell opportunities for service upgrades, modernization projects, and digital solutions.
- Technical Consultation: Provide expert advice on service plans, troubleshooting, and system optimization to meet client needs.
- Market Analysis: Track industry trends, competitor activities, and regional demand to inform sales strategies.
- Proposal Development: Create compelling, customized proposals and presentations to secure new contracts.
- Collaboration: Work closely with Schindler’s technical, installation, and customer service teams to ensure seamless service delivery.
- Reporting: Maintain accurate records of contract performance, client feedback, and sales metrics for management review.
Qualifications
- Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Business Administration, or a related field. Technical certifications in elevator systems are a plus.
- Experience: Minimum 3 years in service sales, technical sales, or account management, preferably in the elevator/escalator or building automation industry.
- Technical Knowledge: Familiarity with elevator/escalator mechanics, maintenance protocols, and industry regulations (e.g., ISO, local safety standards).
- Sales Skills: Proven track record in B2B sales, contract negotiation, and client retention. Ability to explain technical concepts to non-technical audiences.
- Communication: Fluent in English (written and verbal); proficiency in Bahasa Indonesia is highly advantageous.
- Soft Skills: Strong interpersonal, problem-solving, and time-management abilities. Self-motivated with a results-driven mindset.
- Mobility: Willingness to travel across Bali (e.g., Canggu, Ubud, Denpasar) to meet clients and conduct site visits.
- Tools: Proficiency in CRM software (e.g., Salesforce), Microsoft Office, and basic project management tools.