job description
Are you a detail-oriented professional with a passion for customer success and technical sales support? Our team is looking for a motivated Service Sales Coordinator to join us in Jurong East. In this role, you will be the backbone of our service department, acting as the primary point of contact for clients seeking technical solutions and service quotations.
You will have the opportunity to engage in real-world customer cases, providing tailored service solutions that drive satisfaction and repeat business. This position is ideal for someone who thrives in a collaborative environment and possesses a hands-on approach to managing the end-to-end sales lifecycle for service contracts and maintenance requests.
If you are looking to grow your career in a fast-paced environment where your coordination skills directly impact revenue growth and operational excellence, we invite you to apply.
Responsibility
- Manage the end-to-end service quotation process, ensuring accuracy and timely delivery to clients.
- Act as the primary interface for incoming customer inquiries regarding service requests and technical support.
- Collaborate with internal technical teams to develop and propose effective service solutions for complex customer cases.
- Maintain and update the service CRM database with accurate client interaction history and sales pipeline data.
- Assist in the preparation of service agreements, maintenance contracts, and renewal notifications.
- Monitor service turnaround times and proactively communicate project status updates to clients and stakeholders.
- Coordinate with field technicians to schedule site visits and service deployments based on customer urgency.
Qualifications
- Diploma or Bachelor's degree in Business Administration, Engineering, or a related field.
- Proven experience in service coordination, sales administration, or customer support roles.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders.
- Demonstrated ability to handle pressure and prioritize tasks in a fast-paced customer-facing environment.
- A proactive, hands-on mindset with a strong commitment to delivering exceptional customer service.
- Ability to work effectively within the Jurong East area and collaborate with cross-functional teams.