job description
Join PT Sinar Terang Mentari as a Service Return Administrator in the heart of Bali and play a pivotal role in ensuring seamless operational efficiency at our service center. This position is ideal for detail-oriented professionals who thrive in dynamic environments and are passionate about delivering exceptional administrative support.
As part of our team, you will oversee the end-to-end process of service returns, from documentation to coordination with internal and external stakeholders. Your organizational skills will directly contribute to enhancing customer satisfaction and maintaining the high standards of our service operations.
Based in Denpasar, Bali, this contract role offers a unique opportunity to work in one of Indonesia’s most vibrant business hubs, surrounded by a collaborative and forward-thinking team. Whether you're a seasoned administrator or looking to advance your career in service operations, this role provides the platform to grow and make a tangible impact.
Responsibility
- Manage and process all service return documentation, ensuring accuracy and compliance with company policies.
- Coordinate with service technicians, customers, and vendors to facilitate smooth return and repair processes.
- Maintain up-to-date records of service returns, warranties, and inventory in the system.
- Generate reports on return trends, service delays, and resolution times for management review.
- Liaise with the finance team to ensure proper billing and refund processing for returned items.
- Resolve discrepancies or issues related to service returns in a timely and professional manner.
- Assist in developing and improving administrative processes to enhance efficiency.
- Provide exceptional customer service by addressing inquiries related to service returns.
Qualifications
- Minimum of 1-2 years of experience in administrative roles, preferably in service or retail industries.
- Strong organizational and time-management skills with the ability to handle multiple tasks.
- Proficiency in Microsoft Office (Excel, Word) and experience with inventory or CRM systems.
- Excellent communication skills in both English and Bahasa Indonesia.
- Attention to detail and problem-solving abilities to handle complex return scenarios.
- Ability to work independently and collaboratively in a fast-paced environment.
- Basic understanding of service center operations or logistics is a plus.
- High school diploma or equivalent; a degree in Business Administration or related fields is advantageous.