job description
Join ClearSource BPO, Inc. as a Service Network Coordinator and play a pivotal role in ensuring seamless field service operations. This position is ideal for detail-oriented professionals who thrive in fast-paced environments, coordinating service providers, tracking tickets, and ensuring timely resolutions. Based in the vibrant regions of Bali, you'll be at the heart of our operations, driving efficiency and customer satisfaction.
As a Service Network Coordinator, you will be responsible for managing field service requests, liaising with Field Service Providers (FSPs), and maintaining accurate documentation. Your organizational skills and ability to multitask will be key to ensuring that service tickets are resolved promptly and efficiently. This role offers a competitive salary and the opportunity to work in a dynamic, collaborative environment.
If you are passionate about logistics, customer service, and process improvement, we invite you to apply and become a part of our growing team.
Responsibility
- Dispatch and track field service tickets to ensure timely resolution.
- Coordinate with Field Service Providers (FSPs) to schedule and manage service requests.
- Maintain accurate documentation of service activities, including ticket status and resolution details.
- Monitor service performance metrics and provide reports to management.
- Act as a liaison between customers, FSPs, and internal teams to ensure smooth communication.
- Identify and resolve service-related issues to minimize downtime and improve customer satisfaction.
- Assist in the development and implementation of process improvements for service operations.
- Ensure compliance with company policies and service level agreements (SLAs).
Qualifications
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- Proven experience in a coordination or logistics role, preferably in a BPO or service industry.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills for effective coordination.
- Proficiency in using service management software and Microsoft Office tools.
- Ability to work under pressure and meet tight deadlines.
- Problem-solving mindset with a focus on customer satisfaction.
- Familiarity with service level agreements (SLAs) and performance metrics.