job description
Are you passionate about technology and eager to kickstart your career in IT support? Alphaeus Pte. Ltd. is seeking a motivated Entry-Level IT/Desktop Support Engineer to join our dynamic team in Bali. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment while providing essential technical support to end users.
In this role, you will be the first point of contact for IT-related issues, ensuring smooth operations for desktops, laptops, and software applications. You will work closely with our IT team to troubleshoot problems, install and configure hardware and software, and maintain IT infrastructure. This position is ideal for individuals who are detail-oriented, have strong problem-solving skills, and enjoy helping others with their technical needs.
If you are looking for a challenging yet rewarding role in the heart of Bali, apply now and take the first step toward a promising career in IT support!
Responsibility
- Provide first-level technical support to end users, including troubleshooting hardware and software issues.
- Install, configure, and maintain desktop and laptop systems, ensuring they meet company standards.
- Assist in setting up and maintaining IT infrastructure, including networks, printers, and peripherals.
- Respond to IT support tickets in a timely manner, ensuring high levels of customer satisfaction.
- Collaborate with the IT team to escalate complex issues and provide resolutions.
- Conduct regular system checks and updates to ensure optimal performance and security.
- Document IT processes, troubleshooting steps, and solutions for future reference.
- Assist in training end users on basic IT operations and best practices.
Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of hardware, software, and operating systems (Windows, macOS).
- Familiarity with IT support tools and ticketing systems.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
- Previous internship or entry-level experience in IT support is a plus.