job description
Join JR Foods Pte. Ltd. as a Service Manager in the breathtaking paradise of Bali, where luxury meets world-class hospitality. In this pivotal leadership role, you will spearhead our front-of-house team to deliver exceptional, warm, and professional service across all dining outlets, ensuring every guest experience exceeds expectations.
Bali’s thriving tourism industry demands a dynamic leader who can blend operational excellence with cultural sensitivity. You will oversee a diverse team, foster a culture of service excellence, and maintain the highest standards of hospitality in alignment with our brand’s reputation for quality. This is a unique opportunity to shape unforgettable guest journeys while advancing your career in one of the world’s most sought-after destinations.
If you are a passionate hospitality professional with a knack for team leadership and a commitment to service perfection, we invite you to apply and become part of our mission to redefine luxury dining in Bali.
Responsibility
- Lead and mentor the front-of-house team, including hosts, servers, and sommeliers, to deliver consistent, high-end hospitality across all dining outlets.
- Develop and implement service standards, training programs, and performance metrics to ensure operational excellence.
- Oversee daily restaurant operations, including reservations, seating arrangements, and guest relations, to optimize efficiency and satisfaction.
- Collaborate with the culinary team to ensure seamless food and beverage service, aligning with menu offerings and guest expectations.
- Monitor and resolve guest feedback in real-time, ensuring prompt and professional conflict resolution.
- Manage inventory, supplier relationships, and cost control for front-of-house operations to maintain profitability.
- Organize and execute special events, private dining, and VIP experiences to enhance guest loyalty.
- Stay updated on industry trends, local competition, and cultural nuances to tailor services to Bali’s diverse clientele.
Qualifications
- Minimum 5 years of experience in a leadership role within luxury hospitality, fine dining, or high-end resorts.
- Proven track record of managing and developing teams in a fast-paced, guest-centric environment.
- Exceptional communication, interpersonal, and problem-solving skills with fluency in English (additional languages a plus).
- Strong understanding of POS systems, reservation software, and hospitality KPIs.
- Ability to work flexible hours, including evenings, weekends, and holidays, to meet operational demands.
- Degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
- Experience working in international or multicultural settings, with a sensitivity to diverse guest needs.
- Passion for service excellence, attention to detail, and a guest-first mindset.