job description
Join The Feast Dining Group as a Service Manager in the heart of Bali’s vibrant hospitality scene. This is your opportunity to lead front-of-house operations in a dynamic, high-end dining environment where guest satisfaction and operational excellence are paramount.
As a Service Manager, you will play a pivotal role in shaping the guest experience, mentoring a passionate team, and driving financial success. Your leadership will ensure seamless service delivery, fostering a culture of hospitality that aligns with our brand’s commitment to luxury and innovation. Based in Canggu, you’ll be at the forefront of Bali’s thriving culinary landscape, contributing to an unforgettable dining journey for every guest.
If you thrive in fast-paced settings, have a keen eye for detail, and are passionate about developing teams to deliver world-class service, we want to hear from you. This role offers competitive compensation, career growth, and the chance to work with a renowned name in hospitality.
Responsibility
- Lead and oversee all front-of-house operations, ensuring exceptional guest experiences and adherence to service standards.
- Develop, train, and mentor staff to deliver high-quality service, fostering a culture of excellence and teamwork.
- Monitor and optimize operational workflows to enhance efficiency, reduce costs, and improve guest satisfaction.
- Collaborate with the culinary team to ensure seamless coordination between kitchen and service staff.
- Manage guest feedback, resolve complaints professionally, and implement improvements based on insights.
- Set and achieve financial targets, including revenue, budgeting, and cost control for the dining establishment.
- Maintain compliance with health, safety, and hygiene standards, ensuring a safe environment for guests and staff.
- Drive innovative service initiatives to elevate the dining experience and stay ahead of industry trends.
Qualifications
- Minimum 5 years of experience in a Service Manager or similar leadership role within the hospitality industry, preferably in fine dining or luxury establishments.
- Proven track record of leading teams, improving service quality, and achieving operational and financial goals.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong understanding of POS systems, inventory management, and hospitality software.
- Ability to work flexible hours, including evenings, weekends, and holidays, in a high-pressure environment.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
- Passion for the hospitality industry with a guest-centric mindset and a commitment to continuous improvement.