job description
Join Gomeco Group Of Companies as a Service Manager in the vibrant heart of Bali, where luxury meets exceptional hospitality. This role is perfect for a dynamic leader passionate about kitchen operations, staff supervision, and delivering unforgettable guest experiences. You will oversee daily service operations, ensuring seamless coordination between front-of-house and back-of-house teams to maintain the highest standards of quality and efficiency.
Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll have the opportunity to shape the guest journey in a fast-paced, culturally rich environment. Your expertise in hospitality management, team leadership, and operational excellence will drive customer satisfaction and operational success.
If you thrive in a collaborative setting, have a keen eye for detail, and are committed to exceeding guest expectations, we invite you to apply and take the next step in your hospitality career with a globally recognized group.
Responsibility
- Oversee daily service operations, ensuring alignment with company standards and guest expectations.
- Lead, train, and mentor staff to deliver exceptional service, fostering a culture of excellence and accountability.
- Coordinate between kitchen, front-of-house, and support teams to ensure smooth workflow and timely service delivery.
- Monitor and optimize service quality, addressing guest feedback and resolving issues promptly.
- Develop and implement operational policies, procedures, and best practices to enhance efficiency.
- Manage inventory, supplier relationships, and cost control to maintain profitability without compromising quality.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Stay updated on industry trends and innovate service offerings to exceed guest expectations.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
- Minimum of 3-5 years of experience in hospitality service management, with a focus on kitchen operations or guest services.
- Proven leadership skills with experience managing and developing high-performing teams.
- Strong understanding of food safety, hygiene standards, and operational compliance.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work under pressure in a fast-paced environment while maintaining composure.
- Proficiency in POS systems, inventory management software, and Microsoft Office Suite.
- Fluency in English; additional languages (e.g., Indonesian, Tagalog) are a plus.