job description
Join Prime Service Alliance Manpower Services as a Service Engineer and play a pivotal role in delivering top-tier technical support to our clients across Baliâs most dynamic regions, including Canggu, Ubud, Denpasar, and more. In this hands-on position, you will install, maintain, troubleshoot, and repair advanced technical equipment, machinery, and software systems, ensuring seamless operations and maximum client satisfaction.
As a Service Engineer, you will be the face of our technical expertise, working directly with clients to diagnose issues, implement solutions, and provide proactive maintenance. This role is ideal for detail-oriented professionals with a passion for problem-solving and a commitment to excellence in service delivery. Whether youâre fine-tuning industrial machinery, configuring software systems, or conducting preventive maintenance, your work will directly impact our clientsâ productivity and success.
We offer a competitive salary, a collaborative work environment, and the opportunity to grow your career in a fast-paced, technology-driven industry. If you thrive in a role that combines technical skill with customer interaction, weâd love to hear from you.
Responsibility
- Perform on-site installation, configuration, and commissioning of technical equipment, machinery, or software systems.
- Conduct routine maintenance, inspections, and diagnostics to ensure optimal performance and prevent downtime.
- Troubleshoot and resolve technical issues efficiently, minimizing disruption to client operations.
- Provide clear and professional technical support to clients, including training on system usage and best practices.
- Document all service activities, including work orders, repair logs, and client feedback, in a timely manner.
- Collaborate with cross-functional teams to escalate complex issues and implement long-term solutions.
- Stay updated on the latest industry trends, technologies, and manufacturer guidelines to enhance service quality.
- Adhere to safety protocols and company standards while performing all duties.
Qualifications
- Bachelorâs degree in Mechanical Engineering, Electrical Engineering, Computer Engineering, or a related technical field.
- Proven experience (2+ years) as a Service Engineer, Field Technician, or in a similar technical support role.
- Strong knowledge of industrial machinery, automation systems, or software troubleshooting.
- Excellent problem-solving skills with the ability to analyze complex technical issues.
- Proficiency in using diagnostic tools, multimeters, and other technical equipment.
- Strong communication and interpersonal skills to interact effectively with clients and team members.
- Willingness to travel to client sites across Bali as required.
- Certifications in relevant technical fields (e.g., CompTIA, Cisco, or manufacturer-specific training) are a plus.