job description
Join ComRel Technologies Sdn Bhd as a Service Engineer (Mandarin Speaker) and play a pivotal role in delivering exceptional technical support to our valued clients. Based in the vibrant regions of Bali, this position offers a unique opportunity to bridge technical expertise with customer service, ensuring seamless operations and client satisfaction.
As a Service Engineer, you will collaborate closely with customers to diagnose and resolve technical issues, providing timely and effective solutions. Your proficiency in Mandarin will be a key asset in fostering strong client relationships and ensuring clear communication. This role is ideal for a detail-oriented professional with a passion for problem-solving and a commitment to excellence.
At ComRel Technologies, we value innovation, teamwork, and continuous learning. If you are eager to grow your career in a dynamic environment while making a tangible impact, we invite you to apply and become part of our dedicated team.
Responsibility
- Liaise with customers to understand and address service concerns promptly and professionally.
- Diagnose technical issues and provide effective solutions to ensure minimal downtime.
- Conduct on-site visits and remote support to troubleshoot and resolve hardware and software problems.
- Maintain accurate records of service requests, actions taken, and resolutions provided.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Provide training and guidance to customers on product usage and best practices.
- Ensure compliance with company policies and industry standards in all service activities.
- Continuously update technical knowledge to stay abreast of new technologies and solutions.
Qualifications
- Bachelor's degree in Engineering, Information Technology, or a related field.
- Proven experience in a technical support or service engineering role.
- Fluency in Mandarin and English, with excellent communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in troubleshooting hardware and software issues.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to travel to client sites as required.
- Relevant certifications in technical support or engineering are a plus.