job description
Join PERSOL as a Service Desk Operator in the vibrant heart of Bali and become the first point of contact for banking customers seeking exceptional support. This role offers a unique opportunity to work in a dynamic, customer-centric environment while enjoying the tropical lifestyle of Bali’s most sought-after locations.
As a Service Desk Operator, you will play a pivotal role in delivering prompt, professional, and courteous assistance to customers with inquiries about banking services, products, and digital platforms. Your ability to communicate clearly, troubleshoot efficiently, and maintain a high standard of service will ensure customer satisfaction and operational excellence.
Based in Canggu, this full-time position is ideal for individuals with a passion for customer service, a knack for problem-solving, and a desire to thrive in the fast-paced banking sector. Whether you're assisting with account inquiries, guiding users through digital banking tools, or resolving technical issues, your contributions will directly impact the customer experience.
Responsibility
- Provide first-level support to banking customers via phone, email, and chat, addressing general inquiries about accounts, transactions, and services.
- Assist customers with digital banking platforms, including mobile apps, online banking, and self-service kiosks, ensuring smooth user experiences.
- Troubleshoot and resolve technical issues related to banking systems, escalating complex problems to the appropriate teams when necessary.
- Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system for tracking and reporting purposes.
- Educate customers on banking products and services, promoting digital adoption and self-service options to enhance convenience.
- Collaborate with cross-functional teams, including IT and customer service, to improve service efficiency and address recurring issues.
- Adhere to banking compliance and security protocols, ensuring all customer data is handled confidentially and in accordance with regulations.
- Deliver exceptional customer service by maintaining a professional, patient, and empathetic approach in all interactions.
Qualifications
- A diploma or degree in Business, Information Technology, Finance, or a related field is preferred.
- Minimum 1-2 years of experience in customer service, preferably in the banking, financial services, or IT support sectors.
- Strong communication skills in English (written and verbal) with the ability to explain technical concepts clearly to non-technical users.
- Familiarity with banking systems, digital platforms, and CRM tools is a plus.
- Problem-solving mindset with the ability to think critically and resolve issues independently.
- High attention to detail and organizational skills to manage multiple inquiries efficiently.
- Customer-focused attitude with a commitment to delivering high-quality service.
- Ability to work in a fast-paced environment and adapt to changing priorities.