job description
Are you a tech-savvy professional with a passion for solving complex IT issues? OCS is urgently seeking a Service Desk Engineer to join our dynamic team in Bali. In this role, you will be the first point of contact for technical support, ensuring seamless operation of mechanical and electrical systems across our organization. This is a fantastic opportunity to work in a fast-paced environment while enjoying the vibrant culture and lifestyle of Bali.
As a Service Desk Engineer, you will play a crucial role in maintaining our IT infrastructure, troubleshooting technical problems, and providing exceptional support to our internal teams. If you thrive in a challenging yet rewarding environment and have a knack for problem-solving, we want to hear from you!
Join us and be part of a company that values innovation, collaboration, and professional growth. Apply now and take the next step in your IT career with OCS in Bali!
Responsibility
- Provide first-level technical support for mechanical and electrical systems, ensuring minimal downtime.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Monitor and maintain IT systems, including servers, workstations, and peripherals.
- Collaborate with cross-functional teams to implement IT solutions and upgrades.
- Document technical issues, solutions, and procedures for future reference.
- Assist in the installation, configuration, and maintenance of IT equipment.
- Escalate complex issues to senior engineers or specialized teams as needed.
- Ensure compliance with IT policies, security protocols, and industry best practices.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, service desk, or a similar role.
- Strong knowledge of mechanical and electrical systems, hardware, and software troubleshooting.
- Familiarity with IT service management tools and ticketing systems.
- Excellent communication and interpersonal skills for effective user support.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Willingness to relocate or work in Bali, Indonesia.