job description
Join our dynamic team as a Global IT Service Operations and Support Professional specializing in Application Monitoring. In this pivotal role, you will ensure the seamless operation of our global IT infrastructure, providing real-time monitoring and proactive support to maintain optimal system performance. Based in the vibrant locales of Bali, you will collaborate with international teams to deliver high-availability solutions, troubleshoot critical issues, and implement best practices in IT service management.
This position offers a unique opportunity to work in a fast-paced, innovative environment while enjoying the work-life balance that Bali is renowned for. If you are passionate about technology, thrive in collaborative settings, and are eager to make a global impact, we invite you to apply and become a key player in our mission to deliver exceptional IT services worldwide.
Responsibility
- Monitor and maintain the performance, availability, and security of global applications and IT infrastructure.
- Provide real-time incident response and resolution for application-related issues, ensuring minimal downtime.
- Collaborate with cross-functional teams to implement proactive monitoring solutions and automate routine tasks.
- Conduct root cause analysis for recurring issues and recommend long-term solutions to enhance system reliability.
- Generate and analyze performance reports to identify trends and areas for improvement.
- Assist in the deployment, configuration, and maintenance of monitoring tools and platforms.
- Participate in on-call rotations to provide 24/7 support for critical systems.
- Document procedures, troubleshooting steps, and best practices for knowledge sharing.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT operations, application support, or monitoring roles.
- Strong knowledge of monitoring tools such as Nagios, Zabbix, Prometheus, or similar.
- Familiarity with ITIL frameworks and incident management processes.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills to collaborate with global teams and stakeholders.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Certifications in IT service management (e.g., ITIL, CompTIA) are advantageous.