job description
Join RecruitFirst as a Service Desk Engineer for a high-impact government project in Bali, Indonesia. This is a unique opportunity to contribute to a mission-critical IT infrastructure while enjoying a competitive salary, performance bonuses, and attractive allowances in one of the world’s most sought-after work destinations.
As a Service Desk Engineer, you will serve as the first point of contact for end-users, providing technical support, troubleshooting hardware/software issues, and ensuring seamless IT operations. Your role is vital in maintaining productivity and minimizing downtime for government stakeholders. With a dynamic work environment and exposure to cutting-edge technologies, this position offers both professional growth and work-life balance in Bali’s vibrant tech hubs.
If you are a problem-solver with a passion for IT support and a desire to work on meaningful projects, we invite you to apply and be part of a team that drives digital transformation in the public sector.
Responsibility
- Provide first-level technical support via phone, email, and ticketing systems to government end-users.
- Diagnose and resolve hardware, software, and network issues efficiently, escalating complex problems as needed.
- Install, configure, and maintain workstations, peripherals, and IT equipment in compliance with project standards.
- Monitor and manage service desk tickets, ensuring timely resolution and adherence to SLAs.
- Document technical issues, solutions, and procedures to build a knowledge base for the team.
- Assist in user account management, including access permissions and password resets.
- Collaborate with cross-functional teams to deploy updates, patches, and system upgrades.
- Conduct proactive system checks to identify and mitigate potential IT risks.
Qualifications
- Diploma or Bachelor’s degree in Computer Science, IT, or a related field.
- Minimum 2 years of experience in IT support, helpdesk, or service desk roles.
- Proficiency in Windows/macOS/Linux operating systems and troubleshooting.
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
- Excellent communication and interpersonal skills to interact with non-technical users.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified are a plus.
- Ability to work independently and in a team under tight deadlines.