job description
Join Goldtech Resources as a Service Desk Engineer and play a pivotal role in delivering top-tier IT support to our clients across Bali. This is a fantastic opportunity for a motivated IT professional to provide L1/L2 technical assistance, troubleshoot hardware and software issues, and ensure seamless end-user experiences. Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will work in a dynamic environment, collaborating with a talented team to maintain and enhance IT infrastructure.
As a Service Desk Engineer, you will be the first point of contact for technical inquiries, offering timely and effective solutions while maintaining excellent communication and customer service. This contract role offers competitive compensation, professional growth opportunities, and the chance to work in one of Bali’s most exciting tech hubs.
If you are passionate about IT support, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you!
Responsibility
- Provide first and second-level IT support to end-users, resolving technical issues efficiently.
- Troubleshoot hardware, software, and network problems, ensuring minimal downtime.
- Manage and prioritize support tickets, ensuring timely resolution and follow-up.
- Assist in the setup, configuration, and maintenance of IT equipment and systems.
- Collaborate with IT teams to escalate complex issues and implement solutions.
- Maintain accurate documentation of support processes, solutions, and user interactions.
- Conduct regular system checks and updates to ensure optimal performance.
- Deliver exceptional customer service, ensuring a positive user experience.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, helpdesk, or service desk roles.
- Strong knowledge of Windows/macOS, Microsoft Office, and common business applications.
- Familiarity with networking principles, Active Directory, and remote support tools.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Fluency in English; additional languages are an advantage.