job description
Join CGI as a Service Desk Analyst - German Speaking in beautiful Bali! This is your opportunity to be part of a global IT services leader while enjoying the vibrant culture and lifestyle of Canggu. As a key member of our Service Desk team, you will provide exceptional technical support to our German-speaking clients, ensuring seamless IT operations and customer satisfaction.
At CGI, we value innovation, collaboration, and professional growth. This role offers a dynamic work environment where you can leverage your technical skills and language proficiency to make a real impact. Whether you're troubleshooting IT issues, assisting with service requests, or collaborating with global teams, you'll play a crucial role in delivering top-tier IT support.
If you're passionate about technology, fluent in German, and eager to work in a tropical paradise, this is the perfect role for you. Apply now and take the next step in your IT career with CGI in Bali!
Responsibility
- Provide first-level technical support to German-speaking clients via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Assist in processing service requests and work orders as assigned by the Service Desk Specialist.
- Escalate complex issues to higher-level support teams with detailed documentation.
- Maintain accurate records of all support interactions in the ticketing system.
- Collaborate with global IT teams to ensure timely resolution of client issues.
- Contribute to knowledge base articles and FAQs to improve self-service options.
- Participate in ongoing training to stay updated with the latest IT trends and technologies.
Qualifications
- Fluency in German (written and spoken) is required.
- Proven experience in IT support, help desk, or service desk roles.
- Strong knowledge of Windows/macOS, Microsoft Office, and basic networking concepts.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with ITIL frameworks and service management best practices is a plus.
- Customer-focused mindset with a passion for delivering high-quality support.
- Willingness to work in shifts to support global clients.