job description
Join Ascendion as a Service Delivery Manager in the heart of Bali and lead the coordination of cutting-edge technical solutions for global clients. This role is pivotal in ensuring seamless collaboration between engineering teams, client stakeholders, and technical implementation processes to deliver high-impact IT projects on time and within scope.
Based in vibrant Canggu, you’ll thrive in a dynamic environment where innovation meets tropical inspiration. Your expertise will drive operational excellence, bridge technical and business objectives, and elevate client satisfaction through strategic delivery management.
Ascendion is a global leader in digital transformation, and this position offers a unique opportunity to shape the future of IT service delivery while enjoying Bali’s unparalleled work-life balance.
Responsibility
- Oversee end-to-end technical project delivery, ensuring alignment with client requirements and business goals.
- Coordinate cross-functional teams (engineering, QA, DevOps) to streamline workflows and resolve technical bottlenecks.
- Act as the primary liaison between clients and internal teams, translating business needs into actionable technical solutions.
- Monitor project timelines, budgets, and KPIs, implementing corrective actions to mitigate risks and ensure on-time delivery.
- Develop and maintain service-level agreements (SLAs) and performance metrics to guarantee high-quality outputs.
- Lead post-implementation reviews to identify lessons learned and drive continuous process improvements.
- Foster a culture of accountability, innovation, and collaboration within technical teams.
- Stay abreast of emerging technologies and industry trends to recommend scalable solutions.
Qualifications
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field; Master’s degree is a plus.
- Minimum 5+ years of experience in IT service delivery, project management, or technical account management.
- Proven track record of managing enterprise-level IT projects with a focus on client satisfaction.
- Strong understanding of Agile, Scrum, and SDLC methodologies.
- Excellent stakeholder management skills, with the ability to influence and negotiate at all levels.
- Certifications such as PMP, ITIL, or CSM are highly desirable.
- Exceptional problem-solving, analytical, and communication skills in English.
- Experience working in global or distributed teams is an advantage.