job description
Join Authentic Bites Concepts, a dynamic and growing hospitality brand dedicated to delivering exceptional dining experiences in Bali’s most vibrant locations. We are seeking passionate, detail-oriented Service Crew, Senior Service Crew, and Lead Service Crew to join our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in a fast-paced environment, take pride in creating memorable guest experiences, and are eager to grow with a forward-thinking company, this is the perfect opportunity for you!
As a key member of our front-of-house team, you will play a crucial role in ensuring our guests enjoy a warm, welcoming, and seamless dining experience. Whether you're an experienced hospitality professional or a motivated individual looking to build a career in service, we offer a supportive environment where your skills will be valued and your growth encouraged. With competitive compensation, opportunities for advancement, and a chance to work in some of Bali’s most sought-after dining destinations, this role is ideal for those who are passionate about hospitality and eager to make a difference.
At Authentic Bites Concepts, we believe that great service starts with great people. If you’re ready to bring your energy, professionalism, and dedication to a team that appreciates your contributions, we’d love to hear from you!
Responsibility
- Greet and seat guests with warmth and professionalism, ensuring a positive first impression.
- Take and process food and beverage orders accurately, using POS systems efficiently.
- Provide knowledgeable recommendations on menu items, including specials, ingredients, and dietary options.
- Ensure tables are set up, maintained, and cleared promptly to uphold high standards of cleanliness and presentation.
- Handle guest inquiries, feedback, and complaints with tact and diplomacy, escalating issues when necessary.
- Collaborate with kitchen and bar staff to ensure timely and accurate order fulfillment.
- Assist in training and mentoring new team members, fostering a culture of teamwork and excellence (for Senior/Lead roles).
- Monitor inventory levels of service supplies and communicate needs to management.
- Uphold company policies and procedures, including health, safety, and hygiene standards.
Qualifications
- Proven experience in a similar role within the hospitality or F&B industry (1+ years for Service Crew, 3+ years for Senior/Lead roles).
- Strong communication skills in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.
- Ability to work in a fast-paced environment while maintaining a positive and professional demeanor.
- Exceptional customer service skills with a focus on creating memorable guest experiences.
- Basic knowledge of POS systems and cash handling procedures.
- Flexibility to work shifts, including evenings, weekends, and public holidays.
- Team-oriented mindset with a willingness to support colleagues and contribute to a positive work environment.
- For Senior/Lead roles: Prior experience in supervising or training team members is highly desirable.